Quick and easy exchange or return

14 day cooling off period

  1. All ordered products have a cooling off period of 14 days.
  2. After revocation you have 14 days to return the products.
  3. Returns are for "own" account.
  4. If you choose to return, you will receive the full purchase amount within 8 days after your cancellation notice from us back in the same way you have paid. We may wait to refund you until we have received the goods back, or you have provided evidence of having sent back the goods, whichever comes first.
  5. All products come with full manufacturer's warranty.

Personalized products

We can personalize some products. Unfortunately it is not possible to return personalized items.

Step-by-step plan for returns

  1. Print out the withdrawal form.
  2. Fill in the form completely.
  3. Cut out our address.
  4. Stick our address on the box.
  5. Put the form in the box.
  6. Send the package to a post office.
  7. Always ask the post office for a Track & Trace code and keep it safe.

*In case of a refund you will receive the purchase amount back into your account within 14 working days. The 14 working days start as soon as we receive the package.

Model Cancellation Form